Firefox Tech Support

Yesterday I joined Firefox Tech Support. Although very confusing, it is interesting once you get used to it. I was immediatly taken in by zzxc for training. Training for Firefox Tech Support basically means a support rep invites you to join his/her support conversations. You can watch, and once you feel comfortable you can help solve the user's issue(s). Once the support member believes that you know enough to become a full support rep, he reports you to the admin (zzxc) who makes the final decision. After only 3 hours of tech support calls with zzxc I was upgraded to a full Tech Support Representative or Support Mozilla Volunteer (hereby known as SUMOV). We use a program called spark, which takes each tech support request and hands it to each rep one at a time via a notification in the corner of the screen. You have 20 seconds to respond to the invitation with either an accept or reject before it passes it on to the next person in line. I must say I'm thoroughly enjoying this.